Executive Director
Michelle M. Cabiya Zorrilla’s journey is a testament to her unwavering pursuit of excellence. Her foundation in physical geography and GIS, paired with a minor in communications, set the stage for a career that seamlessly blends technical expertise with dynamic leadership.
After graduating from the University of Puerto Rico, Michelle embarked on a global adventure, earning her master’s in project management from Lancaster University in the UK. She then dove headfirst into the corporate world, honing her skills in consumer services, CRM databases, and project planning at George Cox & Sons Ltd.
Returning to Puerto Rico, Michelle became a driving force at Workep Inc., where her strategic insights led to remarkable sales growth. Fueled by an entrepreneurial spirit, she also launched her own SaaS and hardware startup, specializing in innovative IoT access control solutions.
Michelle’s passion for public service led her to the Puerto Rico Innovation and Technology Service (PRITS), where she spearheaded transformative initiatives that expanded digital services and streamlined operations. Here, she spearheaded transformative initiatives aimed at enhancing digital services and operational efficiency. Notably, Michelle led the expansion of the CESCO Digital App user base and successfully implemented the VACU ID Initiative. Additionally, she oversaw the implementation of an ITSM/ITIL framework and strategy within the IT Operations team at PRITS, thereby standardizing operations and fostering a culture of innovation within the organization.
At Liberty Communications, Michelle’s strategic vision optimized the impact of digital transformation. She conducted in-depth analysis, deployed tailored IT infrastructure, and championed user adoption of technology.
Today, as the Director of the Puerto Rico Broadband Program, Michelle is dedicated to enhancing consumer services and ensuring efficient service delivery. Driven by a deep commitment to public service, she envisions a Puerto Rico where every citizen has an active role in the digital economy. Michelle tirelessly works to bridge the digital divide, ensuring that broadband access is not a privilege but a fundamental right for all. Her ability to manage complex projects, drive cross-functional collaboration, and champion data-driven decision-making solidifies her reputation as a trailblazer in her field.
Michelle’s journey is a testament to her unwavering pursuit of excellence, her ability to navigate diverse industries, and her unwavering commitment to making a positive impact.